Creative Nail & Spa

103 Stonebridge Plaza Avenue, Richmond, Virginia 23225

★★★☆☆3.1 (372 reviews)
Creative Nail & Spa interior

Hours

  • Monday: 10:00 AM – 8:00 PM
  • Tuesday: 10:00 AM – 8:00 PM
  • Wednesday: 10:00 AM – 8:00 PM
  • Thursday: 10:00 AM – 8:00 PM
  • Friday: 9:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 8:00 PM
  • Sunday: 10:00 AM – 5:00 PM

Services

Nail salonSpa

Review Breakdown

5
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**A Mixed Bag of Experiences** Navigating the nail salon experience at this establishment presents a decidedly mixed bag, largely characterized by a frustrating and inconsistent service. The initial impression is one of a pleasant atmosphere – the salon’s ambiance is described as calming and peaceful, which is a significant positive, especially considering the reviewer’s role as a mother and business owner. However, the experience quickly deteriorates as the service quality diminishes, with noticeable delays, incorrect application, and a frustrating lack of attention to detail. The staff's professionalism is consistently undermined by a disorganized and dismissive approach. A recurring theme emerges from the reviews – a significant amount of issues with nail filing, design errors, and a perplexing lack of attention to detail, leading to significant nail damage and a deeply disappointing experience. While the staff members, particularly Diana Nguyen, are described as friendly, the overall quality of service falls far short of expectations and ultimately results in a deeply negative impression. It's clear this salon requires a significant improvement in both its operational standards and its employee training.

Location

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